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NearshoreIT - Blog

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Customer Communication Management (CCM) – what is it?

26 October 2016

Although the acronym CCM (Customer Communication Management) is not as popular as CRM or ERP, organizations that have hundreds of thousands or millions of customers have for a long time now been managing external communication (and so all kinds of invoices, directories, policies, and so on) in an automated manner, not necessarily even classifying the […]

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Trust is the rock on which outsourcing is built

12 October 2016

A loss of control over processes in a company is one of the most common concerns connected to outsourcing services. Another problem is that in the pursuit of lower costs of employment, the quality of work may suffer. Furthermore, the outsourcing process must involve the reorganization of the company – after all, someone has to […]

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